We promise:
To Make Every Effort so you Travel Without Delays
We know you want your journey to begin on time and arrive at your destination when you expect it to. It is our target to adhere to our schedules, so you don’t experience any unnecessary delays. We aim to have our buses and trains arrive at their final destination within 15 minutes of their scheduled time, unless there is a delay or cancellation which is out of our control (i.e. road closures, traffic delays, weather, etc.).
To Provide Expert Service
You are important to us. Our staff will be professional, polite and treat every customer with honesty and respect, while keeping you informed through service communications or trip planning. Our customer service team has the tools at their disposal to provide the expert service you deserve. We will publish any changes to our timetables and any travel advisories on our website and social media.
To Ensure your Experience is Safe and Comfortable
Our priority is to make your experience with us as comfortable and safe as possible. We will provide clean and comfortable stations and keep our fleet clean and well equipped with modern conveniences, so you feel safe across our network and comfortable on your journey.
To Respond Quickly when you Need Help
We are here to help, and we promise to answer your questions quickly, no matter how you reach out to us. We will be thorough and try to answer all questions asked and ensure we take the time required to get you the answer you need.