Reschedule Your Trip
If you purchased a flexible ticket you can easily change your ticket by connecting with one of our agents at email@example.com or by calling 1-800-461-8558. The flex fare allows for ticket refunds up until the scheduled departure time. Ticket changes are permitted if the new fare is of equal or greater value (customer to pay the difference between the fares). If the new fare is of lesser value, the original ticket can be refunded and a new ticket purchased at the new fare (transaction fees apply).
If you purchased a firm fare, you are not eligible for ticket changes, cancellations, or refunds.
If your bus or train trip has been cancelled due to weather or a change in our service, we will automatically reimburse passengers.