Checked Baggage
All Ontario Northland buses have a baggage storage compartment underneath the bus. Passengers are welcome to check one piece of baggage at no charge. Be sure that checked bags and carry-on bags have an Ontario Northland baggage tag with your name, phone number and destination clearly printed.
For your convenience, Ontario Northland will check two additional pieces of baggage at $15.00 each. If you require checking more pieces of baggage, you will be charged the BPX (Bus Parcel Express) rate.
Baggage identification tags are available at all stations and agencies.
If you are transferring to another carrier enroute, you will need to collect your baggage and re-check it with the connecting carrier.
Size & Weight Limitations
No baggage will be accepted that is larger than 24 inches (61 cm) in depth, 24 inches (61 cm) in width and 45 inches (114 cm) in length (except snowboards, skis and ski poles).
All baggage must weigh less than 50 pounds (23 kg).
Children travelling on a half fare ticket are allowed one piece of checked baggage.
Carry-on Baggage
Each passenger is welcome to carry-on one piece of baggage, weighing no more than 15 pounds (7 kg).
The carry on should be placed in the overhead bins or under your seat and must not be larger than 9 inches (23 cm) height, by 16 inches (40.5 cm) width, by 20 inches (70.5 cm) depth.
Bicycles
Bicycles must be checked as baggage and meet the following criteria:
- It is the responsibility of the passenger to ensure the bike is packaged properly and ready for loading onto the bus at departure time.
- Ontario Northland will not be held liable for damage that may occur during transport, as we cannot verify the contents prior to packaging. If you wish to purchase insurance, the bike must be shipped via Bus Parcel Express and freight charges will apply.
- Passenger must pay a fee of $25 plus HST to check the bike as baggage.
- The bike charge is valid for a one-way trip on Ontario Northland lines only. If connecting to another carrier, please contact the carrier directly for their information on shipping bikes.
- Bike boxes are available for purchase, at an additional cost of $41 plus HST, at select stations. Please call us at 1-800-461-8558 to confirm bike box availability. If no bike boxes are available at your departure location, we will make every effort to ship a box to your nearest Ontario Northland station or agency, in advance of your departure date.
- E-bikes are not accepted for transportation under the bus.
For further information, please call one of our helpful customer service agents at 1-800-461-8558.
Baggage Claims and Liability
Baggage liability in the event of loss or damage is $100.00 dollars per adult ticket and $50.00 dollars per child ticket.
Customers may wish to purchase additional insurance at a cost of $3.00 for each additional $100.00 of declared worth, up to a maximum value of $1000.
All claims in respect to baggage should be addressed to Ontario Northland Transportation Commission, 555 Oak St. East, North Bay, ON P1B 8L3 Attention: Passenger Care.
Loss or damage to baggage must be reported within thirty (30) days after the date of travel.
Prohibited Baggage
The following articles are prohibited as checked baggage on Ontario Northland:
- Alcoholic Beverages and Liquors
- Dangerous Articles (ammunition, firearms, fireworks, flammable substances, radioactive materials, etc.)
- Matches (exception - strike-on box, book and card matches)
- Fragile articles
- Controlled or illegal substances
- Batteries, Electronic Storage, Wet
Baggage which contains the following commodities, articles, materials or substances, will not be accepted for transportation when the Declared or Released Value is more than one hundred ($100.00) dollars:
- Electronic Equipment (includes laptops, net books, mobile phones, DVD players, component modules, speakers, computer equipment, CD's, electronic games, camcorders, televisions, computers/printers, records and jewellery, etc.)
- Electronic equipment can be accepted for carriage when the declared value is greater than one hundred ($100.00) dollars, but the insurance is limited to loss only.
Ontario Northland Transportation Commission (Motor Coach Services) will not accept or transport any article, material, or substance the possession of which or the transportation of which is unlawful.