Accessibility

Committed to Providing Accessible Services

At Ontario Northland, our goal is to provide access to all our services to all people through:

• the development and improvement of accessible public transportation and communication services;
• ensuring our facilities are barrier free;
• providing barrier free employment and employment opportunities; and
• establishing a culture in which persons with disabilities are addressed as quickly and routinely as all customers.

Ontario Northland has compiled a comprehensive Accessibility Plan and Customer Service Policy to improve access and opportunities for people with disabilities. We have developed a thorough Feedback Process which provides for those with or families of one with a disability to be encouraged to identify, remove and prevent barriers so they can fully take part in life.

• Integrated Accessibility Standards Policy (PDF)
• Customer Service Policy (PDF)
• Customer Accessibility Guidelines - To Access Ontario Northland's Services (PDF)
• Employment Standard Statement (PDF)
• Multi-Year Accessibility Plan 2014 (PDF)
• Accessibility Plan Annual Status Report 2019 (PDF)
• Accessibility Plan Annual Status Report 2020 (PDF)
• Accessibility Plan Annual Status Report 2021 (PDF)

How May We Assist You?

At Ontario Northland, we strive to improve the accessibility to our products and services for our customers with disabilities. We would welcome your comments, questions, and suggestions about ways to improve the provisioning of our goods or services to people with disabilities.

• Customer Feedback Process - (PDF)

Do You Need a Document or Information in an Accessible Format?

Accessible formats and communications supports are available to support persons with disabilities at no cost in a timely manner. Submit a request by emailing pr@ontarionorthland.ca and we will contact you to determine the format and support.

How to Access our Transportation Services

Ontario Northland strives at all times to provide its goods and services in a way that respects the dignity and independence of people who have disabilities. Ontario Northland is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Travel for Passengers With Disabilities 

For detailed information regarding travel for passengers with Disabilities, including the attendant program and access for wheeled mobility devices, please visit Special Needs (PDF).

National and Provincial Associations