Travelling on the Bus

Ontario Northland provides reliable and comfortable motor coach transportation from Hearst to Toronto, Sault Ste. Marie, Ottawa, Sudbury and many points in between. Our motor coaches also provide shipping services via Bus Parcel Express, an affordable station-to-station delivery service with multiple daily departures.

Booking

Ontario Northland uses a reservation based system, similar to airlines. This enables us to predict demand for any given date, therefore allowing us to offer the best possible service to our customers. Customers may present either a printed paper ticket or electronic ticket (viewable on a mobile device) to the bus driver, along with government photo ID. Book your ticket today!

Tickets are also available for purchase at any Ontario Northland station or agency.

Connections

Passengers connecting on schedules operated by Greyhound Lines will need to purchase their ticket by visiting the Greyhound website or by calling 1.800.661.8747. Passengers connecting to GO Transit will need to purchase their ticket directly from GO Transit. Ontario Northland also connects with Kasper Transportation and tickets can be booked directly from Kasper Transportation.

Baggage

Passengers are welcome to check one (1) piece of baggage at no charge for storage in the compartment underneath the bus. Be sure that your luggage is tagged with your name, phone number and destination. All baggage must weigh less than 50 pounds (23 kg) and not be larger than 24 inches (61 cm) in depth, 24 inches (61 cm) in width and 45 inches (114 cm) in length (except snowboards, skis and ski poles). For your convenience, Ontario Northland will check two (2) additional pieces of baggage at $15 each. If you require checking more pieces of baggage, you will be charged the BPX (Bus Parcel Express) rate.

Each passenger is welcome to carry-on one piece of baggage, weighing no more than 15 pounds (7 kg).

If you are transferring to another carrier enroute, you will need to collect your baggage and re-check it with the connecting carrier.

Bikes

Bicycles must be checked as baggage and meet the following criteria:

  • It is the responsibility of the passenger to ensure the bike is packaged properly and ready for loading onto the bus at departure time.
  • Ontario Northland will not be held liable for damage that may occur during transport, as we cannot verify the contents prior to packaging. If you wish to purchase insurance, the bike must be shipped via Bus Parcel Express and freight charges will apply.
  • Passenger pays a fee of $20 plus HST to check the bike as baggage.
  • The bike charge is valid for a one-way trip on Ontario Northland lines only. If connecting to another carrier, please contact the carrier directly for their information on shipping bikes.
  • Bike boxes are available for purchase, at an additional cost of $25.00 plus HST, at select stations. Please call us at 1-800-461-8558 to confirm bike box availability. If no bike boxes are available at your departure location, we will make every effort to ship a box to your nearest Ontario Northland station or agency, in advance of your departure date.

For further information, please call one of our helpful customer service agents at 1-800-461-8558.

Traveling with Special Needs

Ontario Northland is able to accommodate most wheeled mobility devices on our services. Many of our motor coaches are equipped with an elevator platform to accommodate passengers with reduced mobility or those in a wheelchair. If you require a wheelchair accessible coach, please make your reservation at least 48 hours in advance by calling 1.800.461.8558. Ontario Northland also provides complimentary travel for attendants.

Emotional Support Dogs

Ontario Northland requires 48 hours advance notice for travel with an emotional support dog. The passenger requires documentation from a Health Professional licensed in the Province of Ontario stating the dog is necessary to support the passenger’s disability. A Customer Consent Form must be completed prior to boarding. This form must be available for presentation to the motor coach operator or ticket sales agent. Ontario Northland collects this information in order to comply with the legal requirements including those from the Canada Transportation Act and the Canadian Human Rights Act regarding accessible transportation. Please note you are not required by law to provide this information. However, without this information, Ontario Northland may not be able to allow the support dog to travel on our motor coach service.

If your particular circumstance falls outside the statements of the policy, please contact Customer Care by telephone (1-800-461-8558) or email passengercare@ontarionorthland.ca and we will review your request.

Connecting to the Complimentary Wi-Fi

Access the web while you travel on the bus by activating the Wi-Fi function on your device or computer and finding the network indicated by the bus number (example ONTC-5482). If there is an issue with the connection please speak to the driver and ask for the hotspot to be reset.

If you are in a station, please select the “ONTC_WIFI” wireless network and connect.

AIR MILES® Reward Miles

Customers can get AIR MILES® Reward Miles when purchasing passenger tickets for our bus service.

For bus service, get 1 Mile for every $20.00 spent. Not valid for group purchases or warrant purchases.

®™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and Ontario Northland Transportation Commission.

Safety and Security

Ontario Northland is committed to providing a safe and pleasant environment for all its passengers and employees. Disrespectful or unsafe behaviour will not be tolerated on board Ontario Northland transportation services or in our stations. To find out more view our On Board Policies and Passenger Code of Conduct.