Ontario Northland uses a reservation based system, similar to airlines, that allows to select your seat and purchase your ticket. Customers can print their ticket or ask the ticket agent in Moosonee or Cochrane to do so before boarding the train. Please present your printed paper ticket to the conductor. Tickets can also be purchased by phone at:
- Cochrane: 800.265.2356 or 705.272.4228 (7:00am-10:30pm Daily)
- Moosonee: 705.336.2210 (10:00am-6:00pm Sun–Fri)
- Moose Factory: 705.658.4619 (8:30am-5:00pm Mon-Fri *closed 12:00pm-1:00pm)
- Timmins: 705.264.1377 (6:00am-10:30pm Daily)
For passengers boarding at a Flag Stop location, please contact one of our ticket offices noted above. Please note all flag stop times are approximations.
The Polar Bear Express operates Monday to Friday departing Cochrane at 9 am and arriving in Moosonee at 1:50 pm. The train departs Moosonee at 5 pm and arrives in Cochrane at 9:45 pm.
Traveling with Children
Tickets for children under the age of two (2) are not required when they are not occupying a seat. Please let the Customer Service Sales Agent know you are travelling with an infant under the age of 2, and a notation will be made on the passenger manifest so the Conductor is aware of the infant travelling with the adult.
The Polar Bear Express is equipped with a baggage car, allowing passengers to check their baggage before they depart. Each ticketed passenger is allowed a maximum of three (3) pieces of checked baggage at no charge (weighing a maximum of 23 kg or 50 lbs). Additional pieces may be checked at an additional charge of $5.00 each. Ontario Northland also provides an Express Freight service allowing passengers to ship oversized and/or overweight baggage up to 34 kg or 75 lbs.
The following articles may be checked as baggage:
- Any type of gun, firearm, replicas, ammunition, explosives, or weapons, including cross-bows and arrows (must be locked and secured in proper receptacles)
- Sharp objects such as axes, ice picks, knives or swords (must be locked and secured in proper receptacles)
- Groceries (not in excess of 23 kg or 50 lbs and properly packed)
Each ticketed passenger is also allowed a maximum of one piece of carry-on baggage. Personal items such as purses, briefcases, laptops, or infant items such as strollers, car seats or diaper bags are not included in this limit. For more information visit Rules and Regulations or contact us by phone at 1.800.265.2356.
Ontario Northland is able to accommodate most wheeled mobility devices on our services. We operate wheelchair lift devices for the train. If you require access to our wheelchair lift in Moosonee or Cochrane, please let us know your requirement and make your reservation 48 hours in advance by calling 1.800.265.2356. Ontario Northland also provides complimentary travel for attendants.
AIR MILES® Reward Miles
Customers can get AIR MILES® Reward Miles when purchasing passenger tickets for our bus service.
For the Polar Bear Express, get 1 Mile for every $20.00 spent. Not valid for group purchases or warrant purchases.
®™ Trademarks of AIR MILES International Trading B.V. Used under license by LoyaltyOne, Co. and Ontario Northland Transportation Commission.
Safety and Security
Ontario Northland is committed to providing a safe and pleasant environment for all its passengers and employees. Disrespectful or unsafe behaviour will not be tolerated on board Ontario Northland transportation services or in our stations. To find out more view our On Board Policies and Passenger Code of Conduct.