Special Needs - Bus

Travel for Passengers with Special Needs

At Ontario Northland, our goal is to provide a welcoming, safe and comfortable service to all customers.

Attendant Program

Passengers who need assistance in attending to their personal needs (eating, medical care, personal hygiene) during their trip must travel with a companion (adult attendant*) capable of providing such assistance. The attendant travels free.

Any additional persons needed to assist in helping board and disembark will be offered the best available fare. To take advantage of this privilege, please present valid card from a recognized association or institution for persons with disabilities, or a recent letter dated within the last 9 months and signed by a physician.

*An adult attendant is an individual who accompanies a person with a permanent disability who cannot travel independently. An attendant will provide that person with the required services that are not normally provided by a motor coach operator. These services include assisting the person with eating, administering medication and using the facilities in an on-board washroom or washroom at a stop.

Wheeled Mobility Devices

Ontario Northland is able to accommodate most wheeled mobility devices on our services. Many of our motor coaches are equipped with an elevator platform to accommodate passengers with reduced mobility or those in a wheelchair.

If you require a wheelchair accessible coach, please make your reservation at least 48 hours in advance by calling 1.800.461.8558.

Travelling with Pets

Pets are not permitted on our motor coach service. People with disabilities that travel with a service animal are welcome on our motor coaches.

Special Needs - Train

Travel for Passengers Who Have Special Needs

At Ontario Northland, our goal is to provide a welcoming, safe and comfortable service to all customers.

Attendant Program

Passengers who need assistance in attending to their personal needs (eating, medical care, personal hygiene) during their trip must travel with a companion (adult attendant*) capable of providing such assistance. The attendant travels free.

Any additional persons needed to assist in helping board and disembark will be offered the best available fare. To take advantage of this privilege, please present valid card from a recognized association or institution for persons with disabilities, or a recent letter dated within the last 9 months and signed by a physician.

*An adult attendant is an individual who accompanies a person with a permanent disability who cannot travel independently. An attendant will provide that person with the required services that are not normally provided by a conductor. These services include assisting the person with eating, administering medication and using the facilities in an on-board washroom or washroom at a stop.

Wheeled Mobility Devices

Ontario Northland is able to accommodate most wheeled mobility devices on our services. We operate wheelchair lift devices for the Polar Bear Express train.

If you require access to our wheelchair lift in Moosonee or Cochrane, please let us know your requirement and make your reservation 48 hours in advance by calling 1.800.265.2356.

Travelling with Pets

Passengers wishing to travel with pets on the Polar Bear Express may do so by shipping the pet in an approved pet carrier cage and must purchase an excess ticket from the Ontario Northland ticket counter in Cochrane or Moosonee. The customer is responsible for loading the pet in the approved carrier onto the Baggage Car. People with disabilities that travel with a service animal are welcome on our Polar Bear Express train.

  • Pets are transported at a surcharge of $22.00 plus HST.
  • Pets must be transported in an approved* pet carrier, clearly marked and checked as baggage on the baggage car (not allowed as carry-on baggage).
  • Pets must not exceed 75 lbs.
  • Pets will be placed in our locked baggage car. Passengers may not visit their pet during the trip.
  • Persons requesting the transportation of pets must be travelling as passengers on board the train, the same day.

*The kennel/carrier must be big enough to allow the animal to stand, turn around and lie down comfortably.