Passenger Safety and Comfort - Bus

At Ontario Northland, we take your comfort and safety seriously. We are proud to provide our passengers and employee’s a respectful and safe environment.

Our On Board Policies

Smoking: Ontario Northland offers a 100% smoke-free environment on our buses, trains and stations. Health Canada is advising Canadians not to use electronic smoking products, as these products may pose health risks and have not been fully evaluated for safety, quality and efficacy by Health Canada. Therefore and until further notice, the use of electronic cigarettes is not permitted on board trains, buses and in stations and other facilities of Ontario Northland.

Alcoholic beverages: Provincial liquor laws prohibit the consumption of personal liquor on our buses.

Lost Articles: Unchecked baggage - Ontario Northland assumes no liability for articles lost or left on a motor coach, or in a station. Please notify us at 1-800-461-8558 (bus) if you have left something behind. Once notified, we will make every effort to recover your personal belongings.

Pets: Pets are not permitted on our motor coach service. People with disabilities that travel with a service animal are welcome aboard.

Seatbelts: Ontario Northland does not provide seat belts on all motor coaches. Our newer bus fleet is equipped with three point lap/shoulder belts. While we recommend the use of these seatbelts (where available), it is not mandatory.

Car Seats: Customers are welcome to use child safety seats on Ontario Northland buses that are equipped with the 3-point harness, providing a children's fare ticket is purchased for the seat space. The customer is responsible for securing the child safety seat to the three point lap/shoulder belt, where provided. Ontario Northland will not be responsible for securing the child car seat to the bus seat.

Respectful and Safe Environment: The following disrespectful or unsafe behaviour will not be tolerated on board Ontario Northland transportation services or in our stations:

  • Endangering the safety of others or the safe operation of a bus or train
  • Verbal or physical abuse
  • Threats, harassment or intimidating behaviour
  • Intoxication and/or disorderly conduct
  • Consumption or distribution of personal alcoholic beverages or illegal substances such as narcotics
  • Disregard of smoking regulations
  • Carrying a weapon or a false declaration that you or any other person is carrying a weapon

In case of disrespectful or unsafe behaviour, transportation may be refused. Police may also be asked to intervene and offenders may be prosecuted.

Seat Assignment: Customers holding an Ontario Northland reserved ticket receive priority boarding on their scheduled trip. Seats are not assigned; reserved ticket holders are boarded first at all locations; all other customers are boarded on a first come, first serve basis.

Passenger Safety and Comfort - Train

At Ontario Northland, we take your comfort and safety seriously. We are proud to provide our passengers and employee’s a respectful and safe environment.

Our On Board Policies

Smoking: Ontario Northland offers a 100% smoke-free environment on our buses, trains and stations. Health Canada is advising Canadians not to use electronic smoking products, as these products may pose health risks and have not been fully evaluated for safety, quality and efficacy by Health Canada. Therefore and until further notice, the use of electronic cigarettes is not permitted on board trains, buses and in stations and other facilities of Ontario Northland.

Alcoholic beverages: Provincial liquor laws prohibit the consumption of personal liquor on our trains.

Lost Articles: Unchecked baggage - Ontario Northland assumes no liability for articles lost or left on the Polar Bear Express or in a station. Please notify us at 1-800-265-2356 (train) if you have left something behind. Once notified, we will make every effort to recover your personal belongings.

Pets: Pets are permitted on the Polar Bear Express in the baggage storage car, as long as they are in a proper pet carrier. People with disabilities that travel with a service animal are welcome on the Polar Bear Express.

Seatbelts: Ontario Northland does not provide seat belts on the Polar Bear Express.

Respectful and Safe Environment: The following disrespectful or unsafe behaviour will not be tolerated on board Ontario Northland transportation services or in our stations:

  • Endangering the safety of others or the safe operation of a bus or train
  • Verbal or physical abuse
  • Threats, harassment or intimidating behaviour
  • Intoxication and/or disorderly conduct
  • Consumption or distribution of personal alcoholic beverages or illegal substances such as narcotics
  • Disregard of smoking regulations
  • Carrying a weapon or a false declaration that you or any other person is carrying a weapon

In case of disrespectful or unsafe behaviour, transportation may be refused. Police may also be asked to intervene and offenders may be prosecuted.

Seat Assignment: Customers are required to purchase tickets prior to the date of departure to ensure a seat on the train. Seats are assigned at time of ticket purchase. Ontario Northland will make every effort to seat you with your family and travelling companions when available. We encourage all customers to purchase your ticket in advance to avoid disappointment.

Customers are requested to sit in their assigned seat until the Conductor has collected all passenger tickets, at which point passengers are free to move to an available empty seat.