COVID-19 What We Are Doing

To All Passengers,  

As Ontario Northland passengers, your safety has always been and remains a number one priority.  We want to provide you with information regarding the coronavirus (COVID-19) outbreak and what Ontario Northland is doing in response.

A Pandemic Response Committee has been formed, ensuring that our COVID-19 preparedness and protocols are aligned with current public health authorities and Transport Canada’s recommendations.

From the beginning of the coronavirus, we have been in contact with other transportation agencies in the Province to ensure we are aware of and aligned with guidance regarding public transportation. We have increased our disinfecting practices for motor coaches in addition to existing infection control practices such as hand sanitizer availability in stations and heavy duty cleaning of motor coaches.  

We have implemented additional sanitization practices on our motor coaches that include a disinfecting wipe down of all public touch areas on motor coaches after every trip. The Polar Bear Express will continue with its already rigorous infection control practices.

It is all of our responsibility to work together to reduce the spread of infection. We encourage those who can, to practice social distancing measures (avoid crowds), wash hands with soap and water, cough into elbows and to stay home and contact your doctor or local health unit if you exhibit symptoms associated with COVID-19.

To help you continue to travel with ease, we will be allowing passengers who made a reservation between March 3rd, 2020 and March 31st, 2020 the ability to change their reservation without any fees. The ticket change or refund must be made prior to ticket expiry (date and time of original scheduled travel). The expiry of 10 trip purchases will be extended to ensure full use of tickets.

The Public Health Agency of Canada has assessed the public health risk associated with coronavirus as low for Canada. We recognize that this is an evolving issue and we are committed to providing you with up-to-date information as it becomes available.

The best place to get the most accurate information for Canadians is by visiting the Government of Canada’s website where the Public Health Agency of Canada has the most up to date information regarding the outbreak and information on symptoms, treatment, prevention and risk  www.canada.ca

Any questions or concerns about upcoming travel, please contact Customer Service at passengercare@ontarionorthland.ca