Committed to Providing Accessible Services
At Ontario Northland, our goal is to provide access to all our services to all people through:
- the development and improvement of accessible public transportation and communication services;
- ensuring our facilities are barrier free;
- providing barrier free employment and employment opportunities; and
- establishing a culture in which persons with disabilities are addressed as quickly and routinely as all customers.
Ontario Northland has compiled a comprehensive Accessibility Plan and Customer Service Policy to improve access and opportunities for people with disabilities. We have developed a thorough Feedback Process which provides for those with or families of one with a disability to be encouraged to identify, remove and prevent barriers so they can fully take part in life.
- Customer Service Policy (PDF)
- Customer Accessibility Guidelines - To Access Ontario Northland's Services (PDF)
- Multi-Year Accessibility Plan 2014 (PDF)
- Accessibility Plan Annual Status Report 2019 (PDF)
How May We Assist You?
At Ontario Northland, we strive to improve the accessibility to our products and services for our customers with disabilities. We would welcome your comments, questions and suggestions about ways to improve the provisioning of our goods or services to people with disabilities.
- Customer Feedback Process - (PDF)
Do You Need a Document or Information in an Accessible Format?
Accessible formats and communications supports are available to support persons with disabilities at no cost in a timely manner. Submit a request by emailing email@example.com and we will contact you to determine the format and support.
How to Access our Transportation Services
Ontario Northland strives at all times to provide its goods and services in a way that respects the dignity and independence of people who have disabilities. Ontario Northland is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Travel for Passengers Who Have Special Needs
For detailed information regarding travel for passengers with special needs, including the attendant program and access for wheeled mobility devices, please visit Special Needs.
National and Provincial Associations
Easter Seals Canada
40 Holly Street, Suite 401
Toronto, ON M4S 3C3
Telephone: (416) 932‑8382
Fax: (416) 932-9844
The Canadian National Institute for the Blind (CNIB)
303 York Street
Sudbury P3E 2A5
Telephone: (705) 675-2468 / 1-888-675-2468 / TTY (705) 675-2468
Fax: (705) 675-6635
Canadian Guide Dogs for the Blind
National Office and Training Centre
P.O. Box 280
4120 Rideau Valley Drive N.
Manotick, Ontario, K4M 1A3
Telephone: (613) 692-7777
Fax: (613) 692-0650
Alzheimer Society Toronto
20 Eglinton Avenue West, 16th Floor
Toronto, Ontario M4R 1K8
Telephone: (416) 322-6560
Fax: (416) 322-6656
Multiple Sclerosis Society of Canada
175 Bloor Street East, suite 700, North Tower
Toronto, ON M4W 3R8
Telephone: (416) 922-6065
Fax: (416) 922-7538