Spare Customer Service Sales Agent

Opportunity Reference #
Posting Date
Closing Date
Time Sensitive


POSITION:                  Spare Customer Service Sales Agent (Replacement)

DEPARTMENT:          Passenger Services  

LOCATION:                Cochrane       

REFERENCE:             500-44-21



The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service.


  • Sells ONTC bus/train and interline tickets
  • Relieves Ticket Agents over six ONTC stations between North Bay and Moosonee
  • Provides fare and schedule information for all services to the general public
  • Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
  • Performs daily audit functions in order to reconcile paperwork and daily sales
  • Responds to incoming customer enquiries via email, phone or other correspondence
  • Responds to customer concerns and complaints
  • Employees will be provided with on-the-road compensation in accordance with the collective agreement


  • Grade 12 diploma or General Educational Development (GED)
  • Valid driver's license and have access to a reliable vehicle
  • Excellent customer service skills and have experience in providing customer service in a fast-paced environment
  • Strong computer skills and experience using Windows based applications
  • Excellent oral and written communication skills
  • Project a positive and helpful image at all times
  • Previous experience dealing with cash and reconciliation for multiple transactions
  • Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
  • Preference will be given to qualified applicants who are fluent in both official languages (English and French)
  • Committed to Company Health and Safety

CLOSING DATE:  September 23, 2020 no later than 11:59 p.m.

Qualified individuals are invited to apply by submitting a current resume and covering letter (provided in one document) quoting reference 500-44-21